Legal

Terms of Service

Last updated September 9, 2026

These Terms of Service (the “Terms”) are a binding agreement between you and Shipman Global, LLC, a Connecticut limited liability company that operates the Janus service (“Shipman Global,” “Janus,” “we,” “us”), covering your use of the Janus web application, its APIs, and everything we provide through them (together, the “Service”). Billing is governed by the Janus billing policy, which is part of these Terms. How we handle personal data is described in our Privacy Policy.

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who may use Janus

You may use the Service only if you are at least 18 years old, can form a binding contract, and are not barred from doing so under applicable law. The Service is offered for use by businesses located in the United States; we do not currently support use outside the United States.

If you are using the Service on behalf of a business or other organization (an “Account”), you represent that you are authorized to bind that organization to these Terms, and “you” means that organization. The person who creates an Account is its initial “Account Owner” and is responsible for the Account, including the acts and omissions of everyone who uses it.

2. Your account

  • Provide accurate information when you sign up, and keep it current. One Account is for one business.
  • You are responsible for keeping login credentials confidential and for all activity under your Account. Turn on two-factor authentication or a passkey if the Service offers it. Tell us promptly at the support address below if you believe an Account has been compromised.
  • The Account Owner may add and remove users and set their roles. Each user must use their own login and follow these Terms. You are responsible for your users’ compliance.
  • We may need to contact you about the Service — security notices, billing, changes to these Terms. You agree we can send those to the email addresses on the Account.

3. The Service, and your right to use it

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your own internal business purposes during your subscription term.

You will not, and will not allow anyone else to:

  • copy, modify, or create derivative works of the Service; reverse engineer or attempt to derive its source code, except to the extent that restriction is prohibited by law;
  • resell, rent, lease, sublicense, time-share, or operate a service bureau with the Service, or make it available to anyone other than your authorized users (agencies, see section 10);
  • circumvent or disable any security or usage limit, probe or scan the Service, or access it by any means other than the interfaces and APIs we provide;
  • use automated means to scrape or bulk-download data from the Service beyond your own Account’s data through supported export tools;
  • interfere with the Service’s operation or any other customer’s use of it, or place an unreasonable load on our infrastructure;
  • use the Service to build a competing product.

4. Fees and plans

Paid plans, pricing, quarterly billing, promotional free trials, plan changes, failed-payment handling, and cancellation are all governed by the Janus billing policy. In short: a flat monthly rate for your plan, billed every three months starting the day you sign up, unlimited team members, cancel anytime from your own settings. Fees are stated exclusive of taxes; you are responsible for any sales, use, or similar taxes, other than taxes on our net income. Except as the billing policy expressly says, fees are non-refundable.

5. Your content and data

You own your data. Everything you and your users put into the Service — contacts, leads, deals, jobs, appointments, notes, uploaded files such as photos and signed documents, and the rest (“Customer Data”) — belongs to your business, not to Janus. We claim no ownership of it.

You grant us a worldwide, non-exclusive license to host, copy, transmit, display, and process Customer Data, and to create backups, solely to provide, secure, and support the Service and as otherwise permitted by the Privacy Policy. This license ends when the Customer Data is deleted from the Service, except for backups that age out on our normal schedule and copies we must keep by law.

You are responsible for your Customer Data. You represent and warrant that:

  • you have all rights and permissions needed to provide it to the Service and to have us process it as described here;
  • your collection and use of it — including of the personal information of your own customers and leads — complies with applicable law and with any notice or consent you owe those individuals;
  • it does not infringe anyone’s rights, and files you upload do not contain malicious code or unlawful content.

You can export a full copy of your Customer Data at any time from Settings. See section 18 for what happens to it after an Account closes.

6. Acceptable use

You will not use the Service to:

  • break the law, or help anyone else do so;
  • store or transmit content that is unlawful, defamatory, harassing, or that infringes or misappropriates someone’s intellectual property or privacy rights;
  • upload viruses, worms, or other harmful code, or attempt to gain unauthorized access to any system or data;
  • send spam or any commercial message in violation of anti-spam or telemarketing laws (see section 7);
  • impersonate any person or entity, or misrepresent your affiliation with one;
  • collect or store personal information about anyone without the legal right to do so.

We may investigate suspected violations and cooperate with law enforcement. Serious or repeated violations are grounds for suspension or termination under sections 17 and 18.

7. Contacting leads and customers through the Service

The Service can send text messages and emails on your behalf — missed-call text-backs, lead confirmations, review requests, appointment reminders. When it does, you are the sender. You are solely responsible for having a lawful basis and any required prior consent to contact each recipient, for honoring opt-out requests, and for complying with the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing and messaging laws, and mobile carrier rules. You will not use the Service to contact anyone who has asked not to be contacted. We may set or change messaging volume limits, and may suspend messaging from an Account that generates spam complaints or violates carrier policy.

Text-message program disclosures. For any text messages the Service sends — whether from Janus to an Account Owner about their account (for example, billing notices), or from your business to your leads and customers (missed-call text-backs, lead confirmations, appointment reminders, review requests) — the following apply: message frequency varies; message and data rates may apply; a recipient can reply STOP to opt out of further messages at any time, and reply HELP for help. Consent to receive messages is not a condition of purchase. Mobile carriers are not liable for delayed or undelivered messages. When you provide a mobile number for account text messages, or turn on a customer-facing texting feature, you confirm that any required prior consent has been obtained and that this opt-out and help mechanism will be honored. Janus applies STOP and HELP replies automatically for messages it sends; you remain responsible for honoring opt-out requests you receive through any other channel.

8. Third-party services

The Service relies on third parties — for example Stripe for payments, Google for calendar sync and address lookup, Cloudflare for file storage, and messaging providers for SMS and email. Your use of a feature that depends on a third party is also subject to that third party’s terms, and we are not responsible for third-party services, their availability, or their acts and omissions. If you connect an outside tool to Janus (for example a calendar account, or a webhook endpoint you control), you authorize us to exchange data with it as needed for that feature, and you are responsible for that tool and its configuration.

9. Agencies and delegated access

An Account may grant a marketing agency or other third party delegated access to manage it. If you grant that access, the agency acts on your behalf and within your Account, its actions are your responsibility as between you and Janus, and you may revoke the access at any time from your settings. An agency may also refer businesses to Janus and receive a revenue share; that arrangement is between Janus and the agency and does not change these Terms or your fees.

10. Privacy

Our Privacy Policy explains what personal data we collect and how we use it. To the extent we process the personal information of your customers and leads on your behalf, we do so to provide the Service and under your instructions as reflected in these Terms and your use of the Service.

11. Feedback

If you send us ideas or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

12. Our intellectual property

The Service, and all software, text, designs, and trademarks in it, are owned by Shipman Global or its licensors and are protected by intellectual-property laws. These Terms grant you no rights in them except the limited right to use the Service in section 3. You may not use the Janus name or logo without our prior written permission.

We may generate aggregated and de-identified data from use of the Service — for example anonymized industry benchmarks that cannot reasonably be used to identify you, any individual, or any single business — and may use that data to operate, analyze, and improve the Service and our other offerings. This does not include disclosing your identifiable Customer Data.

13. Confidentiality

Each party may receive non-public information from the other. Each party will use the other’s confidential information only to perform under these Terms and will protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiver, was already known to it, is independently developed, or must be disclosed by law (with notice where allowed).

14. Changes to the Service; availability

We are actively developing the Service and may add, change, or remove features. If we make a change that materially reduces core functionality of a paid plan, we will give you reasonable notice. We aim for high availability but do not promise the Service will be uninterrupted or error-free, and we may take it down for maintenance. There is no uptime service-level commitment.

15. Suspension

We may suspend your Account or a user’s access, in whole or in part, if: (a) payment is overdue as described in the billing policy; (b) we reasonably believe the Account is being used in violation of these Terms or in a way that risks harm to the Service, to us, or to others; or (c) we are required to by law. Where practical we will tell you first and give you a chance to fix the problem. We will restore access promptly once the cause is resolved. Suspension does not by itself delete Customer Data.

16. Term and termination

These Terms apply while you have an Account. You may stop using the Service and close your Account at any time; cancellation of a paid subscription follows the billing policy. We may terminate these Terms or your Account on notice if you materially breach them and, for a curable breach, do not cure it within 15 days; or immediately if you use the Service unlawfully, violate section 6 or 7 in a serious way, or if we stop offering the Service generally.

On termination, your right to use the Service ends. You may export your Customer Data for 30 days after termination; after that we may delete it, and it will also be removed from backups on our normal cycle. If your Account was terminated for non-payment or breach, we may require the overdue amount to be paid before providing an export. Sections that by their nature should survive — including 4 (accrued fees), 5 (ownership), 11, 12, 13, and 17 through 24 — survive termination.

17. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, JANUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT LEAD SCORES, REMINDERS, MESSAGES, OR OTHER OUTPUTS WILL BE ACCURATE OR DELIVERED. YOU ARE RESPONSIBLE FOR YOUR BUSINESS DECISIONS AND FOR KEEPING YOUR OWN RECORDS.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS AND YOUR INDEMNIFICATION OBLIGATIONS IN SECTION 19, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY TO ALL CLAIMS IN THE AGGREGATE AND REGARDLESS OF THE THEORY OF LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN OF THESE LIMITS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

19. Indemnification

You will defend, indemnify, and hold harmless Shipman Global and its officers, employees, and agents from and against any third-party claim, and any resulting losses, damages, and reasonable legal fees, arising out of: (a) your Customer Data; (b) your or your users’ use of the Service; (c) your violation of section 6 or 7; (d) your violation of law or of a third party’s rights; or (e) a dispute between you and one of your own customers, leads, or an agency you granted access to. We will give you prompt notice of the claim, reasonable cooperation, and control of the defense (you will not settle in a way that imposes any obligation on us without our consent).

20. Beta features

We may label some features as beta, preview, or experimental. Those are provided for optional use, may change or be withdrawn, and are excluded from any commitment in these Terms about the Service. Use them at your own discretion.

21. Governing law and disputes

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-laws rules. Before filing anything, the parties will try in good faith to resolve any dispute informally by contacting each other at the addresses below and conferring for at least 30 days.

If that does not resolve it, the dispute will be brought exclusively in the state or federal courts located in Connecticut, and each party consents to personal jurisdiction and venue there. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL AND AGREES THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. Either party may seek injunctive relief in court to protect its intellectual property or confidential information without first completing the informal process.

22. Changes to these Terms

We may update these Terms. If a change is material, we will give notice — by email to the Account or a notice in the Service — before it takes effect, and we will update the “Last updated” date. Changes are not applied retroactively. If you keep using the Service after a change takes effect, you accept the updated Terms; if you do not agree, stop using the Service and close your Account.

23. General

  • Entire agreement. These Terms, the billing policy, and the Privacy Policy are the entire agreement between you and Janus about the Service and supersede any prior discussions.
  • Assignment. You may not assign these Terms without our consent, except to a successor of your business that assumes them. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Severability and waiver. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver of it.
  • Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control.
  • Independent contractors. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.
  • Notices. We may give notice through the Service or to an Account email address. You give notice to us at the support address below.
  • Headings are for convenience only.

24. Contact

Janus is operated by Shipman Global, LLC (Connecticut). Questions about these Terms, or notices under them, go to Janus support — reply to any Janus email, or use the support option in your account.

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