Legal
Janus billing policy
Short version: a flat rate for your plan (starting at $149/month), paid quarterly or monthly — your choice — starting the day you sign up, unlimited team members on every plan, cancel whenever you like from your own settings. Calls, texts past your allowance, your phone line and texting registration are charged as you use them. Payments are not refunded.
Janus is operated by Shipman Global, LLC, a Connecticut limited liability company (“Shipman Global,” “Janus,” “we,” “us”). This billing policy is part of the Terms of Service; where the two use different words for the same thing, the Terms of Service control. Like the Terms of Service, it is governed by the laws of the State of Connecticut.
What you pay, and when
Janus has three plans — Starter, Pro, and Multi-Location — each a single flat rate, none of them priced by how many people are on your team or (on Multi-Location) how many locations you run:
- Starter: $149/month
- Pro: $249/month — covers up to ten locations at no extra charge
- Multi-Location: $499/month — a flat rate covering unlimited locations. Adding or archiving a location never changes what you pay.
Starter is for one location. You choose how to pay when you sign up. Pay quarterly and you're billed once every 3 months at the rates above — so a Pro account is charged $747 a quarter, and a Multi-Location account $1497, no matter how many locations it runs. Pay monthly and you're billed once a month instead:
- Starter: $159/month paid monthly. Paying quarterly saves $30 every quarter.
- Pro: $259/month paid monthly. Paying quarterly saves $30 every quarter.
- Multi-Location: $509/month paid monthly. Paying quarterly saves $30 every quarter.
The first charge is taken when you sign up, and your account opens when that payment is confirmed; after that you are charged on the same date every quarter, or every month, until you cancel. Change plans anytime from your team settings, and the change takes effect immediately — an upgrade or downgrade reprices your next charge right away rather than waiting for the next bill. Every successful payment gets an emailed receipt.
Charges beyond your plan
Your plan's price covers the software. What it costs to run your phone and texting is charged on top, as you use it:
- Texts. Your plan includes 200 system texts a month, counting texts to your customers and alerts to your own team. Each text past that costs $0.04, or $0.05 with a picture.
- AI call answering. Each call is charged at our voice provider's cost plus 14%, rounded up to the whole minute, and never more than $0.30 a minute.
- Your phone line. Once we buy a phone number for you, it costs $3.99 a month, starting the month after.
- Texting registration. The mobile carriers charge to register a business to text. We pay it once your first plan payment is confirmed. On a promotional free trial you pay it: $22.23, once, when you submit your registration.
These charges are taken automatically from your card on file when they add up to your account's usage limit ($25.00 to begin with, rising to no more than $250.00), and on the 1st of each month for anything still owed. You can see what you've used, and set a lower limit of your own, anytime in Settings → Billing.
Promotional free trials
There is no free trial by default. If we give you a promo code that includes one, the trial waives your plan's monthly subscription for the number of days the code gives: your card is not charged for the plan at sign-up, we email you when the trial starts and again before it ends, and the first plan charge lands on the day it ends.
A trial does not waive infrastructure or usage. During a trial you are charged, as set out under Charges beyond your plan, for your phone line, texting registration if you submit it, AI call minutes, and every text we send for you, since a trial has no text allowance. Cancel before the trial ends and you are not charged for the plan; anything you have already used is still charged.
Canceling
Go to Settings → Billing in your account and cancel. No phone call, no email to a retention team, no notice period. You keep access through the quarter or month you have already paid for, and we don't charge you again. Payments already made are not refunded.
If a payment fails
We email you the same day. Our payment processor (Stripe) automatically retries the card a few times over the following days, and we'll ask you to update it. If the payment still hasn't gone through 12 days after the first failure, we pause access to your account — we do not delete anything. Every contact, job, appointment and photo stays exactly where it is, and access comes back the moment a payment succeeds.
If we still haven't been able to collect 30 days after the first failure, we close the subscription and email you. At that point you can ask us for a full export of your data before it is eventually removed.
Your card details
We never see or store your card number. Card entry happens on Stripe's own pages; Janus only ever holds a Stripe customer reference and the last four digits so we can say which card we mean in an email.