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📢 What’s New in Janus

Product updates from the team — what’s shipped, what’s coming, and planned maintenance.

• ComingNew5 days ago
  AI phone answering, now in pilotJanus can now answer your business calls with an AI assistant and turn each call into a request, just like a front-door submission. Callers hear a short recording notice, then the assistant takes their name, email, and address. After the call the request lands on the right board, scored or prioritized, with a reference number and your usual alerts, and goes to Jobber if you're connected. Calls missing an email or an address wait in Calls to review, so you can fill the gap before they go through. Optional settings: - Ring your phone first: during your booking hours, your phone rings for 20 seconds before the assistant answers. Press 1 to take the call, so your voicemail never does. - Book visits during calls: the assistant offers your open times and books one while the caller is on the line. - Emergency transfer: urgent service calls go straight to your on-call phone, and every transfer is recorded in Change History. Phone answering is open to a small group of pilot accounts. Contact your Janus rep if you'd like to join.
• ShippedNew5 days ago
  Stronger customer data deletion and call privacyWhen one of your customers asks to be deleted, we now remove their details from more places. A deletion can be matched by email, phone number, or both, and it clears their name and contact details from: - leads and their contact card - missed-call logs - appointment titles - call transcripts, summaries, and caller numbers - the records of what was sent to Jobber or your webhook Your deals, jobs, and visits stay, so board counts, revenue, and history stay correct. Janus can't delete inside Jobber or a connected Google or Outlook calendar, so remove the customer there yourself. Call data is now kept for only 90 days. After that, transcripts, summaries, and caller numbers are removed automatically, while the request made from the call stays. Every AI-answered call starts with a recording notice. To request a deletion, contact Janus support with the customer's email address, phone number, or both.
• ShippedNew9 days ago
  Four kinds of front doors, built for what they collectEvery front door now has a kind — Sales, Support, Submission, or Hiring — set when you create it. Each kind starts with its own questions, its own welcome page, and its own confirmation, so a support request no longer reads like an estimate form and a job applicant isn't asked for a property address. Support requests get a priority (Urgent/High/Normal/Low) instead of a Hot/Warm/Cold score. Create a new door under Settings → Front Doors to see the four options, or edit an existing one — changing the kind only affects new requests.See how each kind works →
• ShippedNew9 days ago
  Find any request in secondsEvery request now shows a reference number — like #42 — the moment it comes in. Use the search bar at the top of any page to pull one up by name, email, phone number, or that reference number. It's the fastest way to find something while a customer's on the phone.Learn more →
• ShippedNew9 days ago
  Janus is now available in SpanishYour client portal and Help Center are now available in Spanish. Switch languages anytime using the EN/ES toggle in the top navigation. This is a first-pass translation — a native Spanish speaker is reviewing it for accuracy, so wording may be refined over the next few weeks.Visit the Help Center →

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